Your accident claim, handled for you in Los Angeles

Step 1: Notify your insurer (or the at-fault driver's insurer) to open a claim. Step 2: Get a claim number. Step 3: Bring your vehicle to us or call us to coordinate towing. Step 4: We contact your adjuster directly, write the estimate, and handle all documentation. Step 5: Approve the repair. Step 6: We complete the work and bill the insurer. Step 7: Pick up your repaired vehicle.

No. Your insurer may recommend its "preferred" or "direct repair" shops, but under California law it cannot require you to use them, and bringing your car to us does not void your coverage or delay payment. We work with all carriers and handle the claim, the repair and the paperwork for you.

It depends on your policy and who was at fault. If the other driver was at fault, filing against their liability insurance generally doesn't affect your rates. If you file against your own collision coverage, some insurers may increase rates at renewal — though California law limits rate increases for accidents where you're not primarily at fault. Check with your agent for specifics.

This is called a supplement claim — and it's common when hidden damage is discovered during disassembly. We document all additional damage photographically, write a supplement, and negotiate directly with your adjuster. We have an established track record of winning fair supplements. You should never pay out-of-pocket for damage the insurer initially missed.

Insurer acknowledgment typically takes 1–3 business days. Adjuster inspection and estimate approval: 2–5 days. Most repairs are completed in 5–10 business days once approved. Complex structural repairs may take longer. We provide a written timeline after inspection and update you at every milestone. Rental coordination happens in parallel so you're never stranded.

Yes, if your policy includes rental coverage or the at-fault driver's policy covers it. We coordinate rental car pickup directly from our shop — Enterprise, Hertz, and others have on-call accounts with us. If the other driver was at fault, their liability coverage must provide you a rental at no cost. We handle the billing so you walk out with keys to a rental immediately.

A diminished value claim compensates you for the residual loss in market value your vehicle suffers even after perfect repairs. If the accident was the other driver's fault, you can file a diminished value claim against their insurer in California. The claim is separate from your repair claim. We provide documentation of repairs to support your diminished value assessment. Claims typically range from $500–$5,000+ depending on vehicle age and value.

You pay your deductible directly to us when you pick up your vehicle. Your insurer pays the remainder of the approved repair cost directly to us as well. If the other driver was at fault and their insurer is covering repairs, you typically pay no deductible at all. We'll clarify exactly what you owe (if anything) before any work begins.